Last updated: 27 March, 2026

Khayta operates this website and store, along with all related features, tools, content, and services (collectively, the “Services”). Our goal is to offer you a seamless and meaningful shopping experience built around craftsmanship and modern design.
The Services are powered by Shopify, which allows us to operate our online store and deliver orders efficiently and securely.

This Privacy Policy explains how we collect, use, and share your personal information when you browse our site, place an order, interact with us, or otherwise use the Services.
If anything in our Terms of Service conflicts with this Privacy Policy, the Privacy Policy applies regarding the handling of your personal information.

By accessing or using the Services, you confirm that you have read and understand this Privacy Policy.

 

1. Personal Information We Collect

“Personal information” refers to data that identifies you or can reasonably be linked to you. Information that has been anonymized or de-identified so that it can no longer be associated with you is not considered personal information.

Depending on how you use the Services and where you reside, we may collect the following types of information:

Contact Details

Name, email address, phone number, billing and shipping addresses.

Payment & Transaction Information

Payment method details (processed securely by our payment partners), transaction confirmations, and order history.
We do not store full credit or debit card numbers.

Account Information

Login credentials, saved addresses, preferences, and settings if you choose to create an account.

Order & Activity Information

Products viewed, added to cart, saved to wishlist, purchased, returned, or exchanged.

Communications

Information you share when you contact us for support, feedback, or inquiries.

Device & Technical Data

IP address, browser type, device type, network information, cookies, and identifiers used to enable core functions of the Services.

Usage Information

How you move through the site, what pages you visit, and how you interact with our features.

 

2. How We Collect Your Information

We gather personal information from several sources:

Directly from You

When you create an account, place an order, fill out a form, or communicate with us.

Automatically

Through cookies and similar technologies that capture browsing behaviour and device information.

From Service Providers

Including payment processors, shipping partners, analytics tools, and marketing platforms that operate on our behalf.

From Third-Party Platforms

If you interact with Khayta content, login via social media, or engage with our advertising.

 

3. How We Use Your Personal Information

We use your information for purposes such as:

To Operate & Improve the Services

  • Processing orders and payments

  • Managing your account

  • Delivering orders and handling returns

  • Tailoring recommendations and browsing experience

  • Improving site functionality and customer experience

Marketing & Personalization

  • Sending newsletters or promotional messages (only if you’ve opted in)

  • Showing personalized ads or suggested products

  • Understanding customer preferences to improve our offerings

You may unsubscribe or opt out of marketing at any time.

Security & Protection

  • Verifying your identity

  • Preventing fraud or unauthorized activity

  • Keeping your account and transactions secure

Customer Support & Communication

  • Responding to your inquiries

  • Notifying you about your orders, updates, or changes to the Services

Legal Compliance

  • Fulfilling obligations under UAE and Kuwait regulations

  • Responding to legitimate legal or regulatory requests

 

4. When We Share Your Personal Information

We may share information with trusted third parties when necessary to operate our business:

Service Providers

Including Shopify, payment gateways (MyFatoora, Ziina, Shopify Payments), shipping partners, IT systems, analytics providers, and customer support tools.

Marketing & Advertising Partners

To deliver relevant ads and measure campaign performance.
These partners follow their own privacy rules.

When You Authorize or Request It

For example, using a saved login, sharing to social platforms, or requesting a specific service involving third parties.

Within Khayta’s Licensed Entities

Between our Kuwait and UAE business licenses for operational purposes.

Legal, Regulatory, or Business Events

Such as compliance requests, audits, dispute resolution, or potential mergers or transfers.

 

5. Shopify’s Role

Our store runs on Shopify’s ecommerce platform.
Shopify processes certain personal information to operate and improve its services, including across all Shopify-powered stores.

Your information may be stored or processed internationally by Shopify and its affiliates.
For detailed information about Shopify’s privacy practices, please review the Shopify Consumer Privacy Policy.

 

6. External Links

Our website may contain links to sites not operated by Khayta.
We are not responsible for the privacy or security of those websites.
Any information shared on external platforms is governed by their respective policies.

 

8. Data Security & Retention

We take reasonable steps to protect your personal information.
However, no online system is completely secure, and we encourage you not to share sensitive data through unprotected communication channels.

We retain personal information only as long as necessary to:

  • Provide the Services

  • Maintain your account

  • Fulfill legal and regulatory requirements

  • Resolve disputes

  • Enforce agreements

 

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the information we hold about you

  • Request corrections or updates

  • Request deletion of your data

  • Request a copy of your information

  • Opt out of marketing communications

  • Object to or restrict certain types of processing (where applicable)

To exercise your rights, you may contact us using the details below.
We may request verification of identity before fulfilling certain requests.

 

10. International Data Transfers

Because we operate in the GCC and work with global service providers, your information may be transferred across borders.
Where required, we use contractual or legal safeguards to protect your data during such transfers.

 

11. Updates to This Policy

We may modify this Privacy Policy from time to time to reflect changes to our business, technology, or legal requirements.
Any updates will be posted here with an updated “Last Updated” date.